Every Print Foundry piece is 3D-printed and hand-finished in our Anaheim studio. We want you to love what you receive, and we stand behind every order. This Refund Policy explains how returns, refunds, exchanges, and order cancellations work, with separate rules for ready-to-ship pieces and made-to-order or custom commissions.
1.Quick summary
- Ready-to-ship pieces — 14-day return window from delivery, in original condition, original packaging. Buyer pays return shipping for remorse returns.
- Custom & made-to-order pieces — no buyer’s-remorse refunds once production starts. Covered only for damage in transit, defects, or material deviation from the approved design.
- Damaged or defective items — we replace or refund at our cost. Just send us photos within 7 days of delivery.
- Wholesale orders — additional rules below.
2.Ready-to-ship pieces
If you received a ready-to-ship piece and changed your mind, you can return it within 14 days of delivery for a refund of the product price (shipping cost is not refunded). To be eligible:
- The piece must be unused, in the same condition you received it, with no scratches, fingerprints, or signs of mounting.
- It must be returned in its original packaging (or equivalent protective packaging).
- The buyer pays return shipping for remorse returns. We recommend a tracked, insured service — we cannot refund items lost or damaged in return transit.
Sale items, gift cards, and items marked “final sale” on the product page are not eligible for remorse returns.
3.Custom & made-to-order pieces
Custom and made-to-order pieces are produced specifically for you after you approve the design and specifications. Because they can’t be resold and the materials and labor are already committed, they are not eligiblefor buyer’s-remorse refunds once production has begun.
Custom and made-to-order pieces remain covered for:
- Damage in transit — see Section 4.
- Manufacturing defects — visible cracks, missing parts, incorrect color or finish vs. the approved design.
- Material deviation from what you approved — for example, the wrong size or a logo placement that doesn’t match the sign-off image.
Slight surface variation, faint layer lines, and small color differences between screen and finished piece are inherent to hand-finished 3D printing and are not considered defects.
4.Damaged or defective items
If your piece arrives damaged or defective, please contact us within 7 days of delivery at sale@printfoundry.studio with:
- Your order number.
- 2–4 photos of the damage, ideally including the outer packaging.
- A short description of the issue.
We’ll evaluate the claim within 2 business days and offer either a replacement (we cover shipping both ways) or a full refund. Please keep the damaged piece and packaging until we’ve confirmed which option you prefer — the carrier may ask for them as part of an insurance claim.
5.Order cancellations
Ready-to-ship pieces
You can cancel a ready-to-ship order for a full refund at any time before we hand it to the carrier. Once the order is in transit it becomes a return; see Section 2.
Custom & made-to-order pieces
- Before design approval — you can cancel for a full refund minus a reasonable consultation fee covering work already done (typically 0–15% of the order).
- After design approval, before printing starts — partial refund covering materials not yet committed (typically 50–75% of the order).
- After printing starts — non-refundable, because the piece is being produced specifically for you.
6.Wholesale & business orders
Wholesale orders (more than 10 pieces, branded objects, event/retail runs) have stricter cancellation rules because production is scheduled and materials are reserved up front:
- A deposit is required to confirm the order; the deposit is non-refundable once production starts.
- Cancellation after production starts forfeits the deposit and any pro-rated cost of pieces already produced.
- Damaged or defective pieces are replaced 1-for-1 or refunded at our cost on the same terms as Section 4.
- Buyer’s-remorse returns are not available for wholesale runs.
7.Exchanges
We don’t do straight swaps. If you’d like a different piece, please return the original under the rules above (where eligible) and place a new order. If the issue is a defect or damage, we’ll offer a replacement of the same piece without a separate order.
8.How to start a return or refund request
- Email sale@printfoundry.studio with your order number and a short description of the issue. For damage or defects, include 2–4 photos.
- We’ll reply within 1 business day with a return address and instructions (or a replacement / refund offer for damage and defect cases).
- Ship the piece back tracked and insured. Keep the tracking number.
- Once we’ve received and inspected the piece, we’ll issue any refund.
9.Refund processing
Approved refunds are issued to the original payment method within 5–10 business days of approval. The time it takes the refund to appear on your statement depends on your bank or card issuer, typically another 3–5 business days.
If more than 15 business days have passed since we confirmed your refund and you haven’t seen it on your statement, please email sale@printfoundry.studio and we’ll trace it with the payment processor.
10.Sales tax and shipping costs
Refunds include sales tax that was collected at the time of sale. Original shipping costs are non-refundable for remorse returns, but are refunded in full for damage or defect cases.
11.Related policies
This Refund Policy is part of our Terms of Service and is read alongside our Privacy Policy.
12.Contact
Print Foundry LLC
7671 E Moonridge Ln, Anaheim, CA 92808, United States
Email: sale@printfoundry.studio